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Website Terms and Conditions of Use


Website Terms and Conditions of Use

These are the terms and conditions of use for www.puzzler.com and our associated mobile and tablet applications (Site). Please read these terms of use carefully before you start to use the Site. By using the Site, you indicate that you accept these terms of use and that you agree to be bound by them.  

In addition, the following additional terms may apply to your use of the Site and are deemed incorporated into these terms:


  • our EULA for our applications for use on mobile devices (such as mobile phones, tablets and other devices)



If you do not agree to these terms of use, please refrain from using the Site. We may require you to stop using the Site at any time by giving you notice.

We reserve the right to change these terms and conditions from time to time by changing them on the Site and by continuing to use the Site you accept these changes and agree to be bound by them. These terms and conditions were last updated in September 2014.


The Site is operated by Puzzler Media Limited (we, us and our). We are a limited company registered in England and Wales. Our registered company number is 01136669 and our registered office is at Stonecroft, 69 Station Road, Redhill, Surrey RH1 1EY. Our VAT registration number is GB 654 0808 39.

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      Access to the Site

      It is your responsibility to ensure your computer system meets all the necessary technical specifications to enable you to access and use the Site and that it is compatible with the Site. It is also your responsibility to ensure that all persons who access the Site through your internet connection are aware of these terms, and that they comply with them.

      We cannot guarantee the uninterrupted or error-free operability of the Site. Access to the Site is permitted on a temporary basis and we reserve the right to withdraw, modify or suspend the service we provide on the Site without notice. We will not be liable to you or any third party for any unavailability, modification, suspension or withdrawal of the Site, or any features, parts or content of the Site at any time for any period.

      We may, from time to time, restrict access to certain features, parts or content of the Site, or the entire Site, to users who have registered with us. We may accept or reject any application to register with us at any time and we may suspend or terminate your account with us at any time at our discretion if we believe you have breached the terms of use. You must ensure that any registration details you provide are accurate and up to date. If you choose, or you are provided with, a log-on ID (such as a username and password or other identifier) as part of our security procedures, you must treat such information as confidential and must not reveal it to anyone else, with the exception of your username which you or we may publish on the Site where we make this functionality available. We may however ask for your password by telephone for account administration, account security, identity verification or where required by applicable law. You are responsible for all activities that occur under your log-on ID and must notify us immediately of any unauthorised use or other security breach of which you become aware. By using the Site as a registered member, you accept on your own behalf and on behalf of the organisation (if any) named on your registration form to be bound by these terms of use and references to ‘you’ and ‘your’ refer to you individually and to your organisation. We reserve the right to disable any log-on ID, at any time, if in our opinion you have failed to comply with any of the provisions of these terms and conditions or if any detail you provide for the purposes of registering as a user proves to be false. We reserve the right to close accounts that are inactive for more than 90 days.

      We may establish general practices and limits concerning use of the Site, including without limitation the maximum number of days that information or other uploaded user-generated content will be retained on the Site, the maximum amount of data that may be sent from or received by an account on the Site, the maximum disk space that will be allotted on our servers on your behalf, and the maximum number of times (and the maximum duration for which) you may access the Site in a given period of time.

      This Site is controlled and operated by us from the United Kingdom and is intended for United Kingdom residents and we make no representation that any material contained on the Site is appropriate for any other jurisdiction. 

      You may only use the Site for non-commercial use and only in accordance with these terms and conditions. You may retrieve and display content from the Site on a computer screen, print and copy individual pages and, subject to the next section, store such pages in electronic form. Additional terms may also apply to certain features, parts or content of the Site and, where they apply, will be displayed before you access the relevant features, parts or content.

      Except to the extent expressly set out in these terms and conditions, you are not allowed to:

      • store pages of the Site on a server or other storage device connected to a network or create an electronic database by (i) systematically downloading and storing all or any of the pages of the Site or (ii) by screen scraping, framing, caching, data extraction or programmatic access whether by robot, spider or otherwise or (iii) by printing pages of the Site in a systematic or regular manner so as to create a database in hard copy form;

      • collect or harvest personally identifiable information from the Site;

      • remove or change any legal notices or other content of the Site or attempt to circumvent security or interfere with the proper working of the Site or the servers on which it is hosted;

      • use the Site to transmit, or procure the sending of, any unsolicited or unauthorised advertising or promotional material or any other form of similar solicitation (spam);

      • use the Site to knowingly transmit any data, send or upload any material that contains viruses, trojan horses, worms, time-bombs, keystroke loggers, spyware, adware or any other harmful programs or similar computer code designed to adversely affect the operation of any computer software or hardware;

      • attempt to gain unauthorised access to the Site, the server on which the Site is stored or any server, computer or database connected to our site or circumvent, disable or otherwise interfere with our security-related features;


      • reproduce, copy, distribute, publicly display or re-sell any part of the Site in contravention of these terms and conditions;

      • create links to the Site from any other website, without our prior written consent;

      • modify, translate, reverse engineer, decompile or disassemble the Site or parts of the Site or create derivative works from the Site; and

      • use the Site for any business, commercial or public purpose.


      We reserve the right to withdraw any linking permission granted without notice. If you wish to make any use of material on our site other than that set out above, please address your request to help@puzzler.com.

      You must only use the Site and anything available from the Site for lawful purposes (complying with all applicable laws and regulations), in a responsible manner, and not in a way that might damage our name or reputation or that of any of our group companies and affiliates.

      All rights granted to you under these terms and conditions will terminate immediately in the event that you are in breach of any of them and you must, at our option, return or destroy any copies of the materials you have made in breach of these terms.

      Intellectual property rights

      We are the owner or licensee of all intellectual property rights in any content of the Site (including text, graphics, software, photographs and other images, videos, sound, trademarks and logos). "Puzzler" is a registered trademark of Puzzler Media Limited.

      Except as expressly set out here, nothing in these terms and conditions gives you any rights in respect of any intellectual property owned by us or our licensors and you acknowledge that you do not acquire any ownership rights in the Site or its content.

      You must not modify the paper or digital copies of any material you have printed off or downloaded in any way, and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text. In the event you print off, copy or store pages from the Site (only as permitted by these terms and conditions), you must ensure that any copyright, trademark or other intellectual property right notices contained in the original content are reproduced.

      Our status (and that of any identified contributors) as the authors of material on our site must always be acknowledged.

      Content

      We may change the format and content of the Site from time to time. You agree that your use of the Site is on an 'as is' and 'as available' basis and at your sole risk.

      Whilst we try to make sure that all information contained on the Site (other than any user-generated content) is correct, it is not intended to amount to authority or advice on which reliance should be placed. You should check with us or the relevant information source before acting on any such information. 

      Except to the extent expressly set out in the additional terms and conditions mentioned at the top of these terms of use, we make or give no representation or warranty as to the accuracy, completeness, currency, correctness, reliability, integrity, quality, fitness for purpose or originality of any content of the Site and, to the fullest extent permitted by law, all implied warranties, conditions or other terms of any kind are hereby excluded. To the fullest extent permitted by law, we accept no liability for any loss or damage of any kind incurred as a result of you or anyone else using the Site or relying on any of its content. No liability can be accepted by us in respect of any changes made to the content of the Site by unauthorised third parties.

      We cannot and do not guarantee that any content of the Site will be free from viruses and/or other code that may have contaminating or destructive elements and cannot accept any liability for the same. It is your responsibility to implement appropriate IT security safeguards (including anti-virus and other security checks) to satisfy your particular requirements as to the safety and reliability of content.

      Your personal information 

      Use of your personal information submitted via the Site is governed by our Privacy Policy.

      Product Reviews

      The Site may, from time to time, post users' reviews of our products on the Site ("Reviews").  

      All Reviews express the views of their respective authors and not our views. Reviews may be viewed by any user of the Site unless it is posted in a restricted members-only area in which case only we and our members may view that content.

      You indemnify us for any failure to obtain the appropriate permissions of the owner of rights in the content of any Reviews you submit and for any breach of these terms of use. We are not liable or responsible for the third party content on this Site including links to other sites and resources.

      You should only submit Reviews containing content which belongs to you. You should never submit material that would violate the intellectual property or other rights of other people or organisations. Before sending any Reviews referring to or relating to any living person, you must obtain their explicit consent to be referred to on the Site and you warrant to us that you have done so prior to posting such material. If the living person is under 16 you must obtain the consent of their parent or guardian to this use.

      By submitting your Reviews, you give us and our group companies and our affiliated companies and third party service providers permission to use, copy, adapt, edit, translate, make available and transmit or otherwise communicate, display and publish such content (or any part of it) and to create any derivative works from it together with the ability to sub-licence the same whether we refer to your username or not and to the extent permitted by law, you waive any moral rights you may have in your content (ie the right to be identified as author of or to object to derogatory treatment of such content). The grant of these rights to us is irrevocable, worldwide and royalty-free. This means that we can continue to publish, use and display that content even if you ask us to remove it or after your registration has ended. We can use all or part of your content in advertising and marketing materials for our products and we may edit the content as we wish. It is in our sole discretion whether or not we use your content. We can remove your content even if you have complied with our Community Guidelines and Acceptable Use Policy. If you do not agree to this, please do not submit any content or Reviews to us. We may or may not use any Reviews provided to us.

      Whenever you send us content or Reviews or make contact with other users of the Site, you must comply with our Community Guidelines and Acceptable Use Policy. You warrant that your contribution does comply with those standards, and you indemnify us for any breach of that warranty.

      Complaints about Reviews

      Complaints about the content of any Review must be sent to help@puzzler.com and must contain details of the specific Review giving rise to the complaint. Further details of our take-down procedure are set out in our Community Guidelines and Acceptable Use Policy.

      External links and banners

      The Site may, from time to time, include links to external sites and banner advertising. We have included links to these sites to provide you with access to information and services that you may find useful or interesting but we do not accept responsibility for their content nor for their compliance with any laws and regulations. We have no control over the content of these sites or for anything provided by them and do not guarantee that they will be continuously available. We accept no responsibility for these sites or any loss or damage that may arise from your use of them. The fact that we include links to such external sites does not imply any endorsement of or association with their operators.

      Liability

      Nothing in these terms and conditions shall limit or exclude our liability to you for death or personal injury caused by our negligence or for fraudulent misrepresentation or any other liability that may not, under English law, be limited or excluded. 

      Subject to this, in no event shall we be liable to you (whether caused by tort or by breach of contract or otherwise) for loss of anticipated savings, data, wasted time, indirect or consequential losses, or for any loss of profit, revenue, contracts, goodwill or other similar losses whether directly or indirectly incurred.

      We exclude any liability arising out of any dealings you have with third parties that take place using or facilitated by our website unless specifically agreed elsewhere in our terms of use.

      Any software is downloaded at your own risk.

      You are responsible for and agree to pay us any losses, costs or expenses that we suffer as a result of you failing to comply with these terms of use.

      General

      If any part of provision of these terms of use are found to be unenforceable, this shall not affect the validity of any other part or provision.

      You may not assign, sub-license or otherwise transfer any of your rights under these terms of use. We may assign these terms of use or any rights hereunder without your consent or notice.

      These terms of use supersede any previous versions.

      These terms of use shall be governed by English law, and you agree that any dispute between us regarding them or the Site will only be dealt with by the English courts, provided that, if you are a consumer and not a business user and live in a part of the United Kingdom other than England, the applicable law of that part of the United Kingdom will govern and any dispute will only be dealt with by the courts there. Nothing shall prevent us from bringing proceedings to protect our intellectual property rights before any competent court.

      Contacting us

      Please submit any questions you have about these terms and conditions or any problems concerning the Site by email to help@puzzler.com, by using our online contact form, by telephone on 01737 378700 between the hours of 9am and 5pm, Monday to Friday, or write to us at: Customer Services, Puzzler Media Limited, Stonecroft, 69 Station Road, Redhill, Surrey, RH1 1EY.

      Thank you for visiting our Site.

      Last updated: September 2014 © Puzzler Media Limited 2014