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App Privacy Policy


App Privacy Policy

This is the privacy policy for Puzzler applications that we make available from time to time (Applications, Apps).  The Applications are operated and provided by Puzzler Media Limited (we, us and our).  For the purposes of the Data Protection Act 1998, we are the data controller and this policy sets our commitment to protecting your privacy by explaining how we use and collect your personal information within our Applications and what controls you have.

By using any of our Applications, you consent to the collection and use of your information in accordance with this policy. 

Please read our policy or select from the different section headings below to learn more:

1. Personal information we may collect from you and how we use it

2. Your personal information and marketing

3. Data storage and international transfers

4. Information sharing

5. Security and safety

6. Your rights

7. About Puzzler Media Ltd

8. Changes to this Policy



1. Personal information we may collect from you and how we use it 


Registration as a user

The options and what this means:

We offer three registration options as follows:

i. Anonymous registrations

This allows you to register as a user with a simple in-game username. No other information is retained by us, and if the App is uninstalled, or username forgotten, then it is possible that all associated purchases, features, rewards, state of play etc, associated with the original anonymous account could be lost. In addition, anonymous registration means that you are unable to link any devices to an anonymous account,  that we are unable to contact you with information about our promotions, special rewards, enhancements, and also that you cannot connect to friends, or post achievements.

ii. Email

This allows you to manage your account, and sync all state of progress across multiple associated devices, that you authorise us to link your account details (eg email and username) with through a single account, including all purchases and achievements. You can also connect with friends, via email, so long as they have also installed the App, which if accepted by your friend, will add their name to your in-game friend list where you can view their state of play, rank badge and leaderboard positions, plus chat in-game with them. You also authorise us to contact you via email, to advise of any special in-game rewards, trophies/achievements, or suspicious account activity.

iii. Facebook Connect

This allows you to register via your Facebook account, which will sync your App with your Facebook profile, email and Facebook avatar (Avatar name can be changed within the App when loaded or within game settings), and linking App data with that of your associated Facebook account. This will allow limited access to your Facebook profile so that we can automatically add, and you can manage your Facebook friend list within the game. This allows you to instantly connect and engage with friends and post and share your achievements with your personal Facebook page, plus invite Friends to compete against you, or chat with Facebook friends within game. Your App game data is then managed against this account email and username profile. You also authorise us to contact you via email, to advise of any special in-game rewards, trophies/achievements, or suspicious account activity.

Please note that you can upgrade your registration route at any time within game settings, or by contacting us via puzzlerworldservice@puzzlermedia.com or www.puzzler.com/digital-apps/digital-contact/.


The information you submit

Information we may collect about you:

  • An in-game username or a username and email when you register as a user of Applications.

  • In connection with your user account sign-in facility, your login and password details.

  • Details of any requests or transactions made by you within our Apps, to contact us or where you subscribe to our email newsletters.

  • Communications you send us directly either via email, letter, fax or phone to report a problem or to submit queries, concerns or comments regarding our Applications or their content.

  • Information from surveys, promotions and competitions we may, from time to time, run on the Apps, if you choose to respond to, or participate in, them.

  • Details of your visit to the Apps such as how you navigate and use our content, and what links or promotional content you click on.

  • When you submit or click on an email, message or other form of communication from us, within our Apps, including information you post in the form of comments or contributions to discussions.

  • When you connect with our App using your Facebook account, you will be advised that our App would like to access your basic profile information and list of friends, where you can confirm “Don’t Allow” or “Allow”. Selection of "Allow" means you agree that we can access your basic public profile and friend list. 

  • Within our App you can request to post content from the App to your Facebook page. Any content or reward or achievement that you post using the App is your responsibility. 

  • Through the app store, Facebook, Twitter, or any other social media site, or when you install any of our Apps or make a purchase.

Some examples of information:

  • In-game username

  • Email address used to log into the App

  • Email address used to contact us

  • Public profile and friend list (when connecting to the App using Facebook login)

  • Links you click on, including within Apps 

  • Advertisements you click on


Device information

How we might collect:

  • We may collect certain technical information when you use your device, either smartphone, tablet, PC or MAC, to access or use our Apps.

Some examples of information:

  • Device type

  • Operating system and operating version

  • Browser type

  • Mobile network information

  • Territory

  • Your device's unique identifier

  • In-game registration details, including username and email

  • Friends list if connected to apps via Facebook Connect

  • Your device's IP address (the unique address that identifies your device on the internet)

  • In-app progress, including time, friend invites, leaderboard, in-app-purchases, purchases, game-play history, in-game rewards, state of play etc

This information helps us to provide an effective service through our Applications and to collect statistical information about how our content is used.


Log Information & Unique Visitor Numbers

How collected:

  • When you use the Apps

  • On install or uninstall of the Apps

Some examples of information:

  • IP Addresses (the unique address which identifies your device on the internet)

  • The identity of your Internet Service Provider (ISP) or mobile network provider

  • Registration details to the Apps

  • Date and time the Apps are opened or including session length of play-time within the Apps

  • Areas of the Apps you visited, including any links or features you used

  • Browser type, language, click-stream data

  • In-game registration details, including username and email

  • Statistical data about your interaction with our Apps

  • When your device talks to our server to synchronise your account, purchases, state of play, or talks to our system to tell us about your installation and the service you receive.



Cookies and codes


The Applications use cookies or similar technology to collect information about access or use of any Application.

Cookies and similar technology are pieces of information that include a unique reference code that an Application transfers to your device to store and sometimes track information about you. Some last only for the duration of your Session in an App and expire when you exit. Others are used to remember you when you return to the Application and will last for longer. 

We use cookies or similar codes to:

  • enable you to save your state of play so you can return to a saved game;

  • customise elements of the layout or content of the pages of the Application for you;

  • remember your game session so you can move freely within the Application; and

  • collect statistical information about how you use the Applications so that we can improve the content we provide.

Some mobile web browsers automatically accept cookies but, if you prefer, you can change your browser to prevent that or to notify you each time a cookie is set. You can also learn more about cookies by visiting www.allaboutcookies.org which includes additional useful information on cookies and how to block cookies using different types of browser. Please note, however, that by blocking or deleting cookies, you may not be able to take full advantage of the Applications.

Our Analytic tool is provided to us by Flurry for more information about their tracking technology [and to opt out] visit https://dev.flurry.com/secure/optOut.do.

By continuing to use the Application, you consent to our cookie and App device identifier settings.


What do we use the information for?

Some examples:

  • To enable us to manage and maintain your account with regards to state of play, purchases, and updates, including all associated devices linked to your account details

  • To provide you with the functions and features of the Apps

  • To enable us to ensure our content works with your devices and operates to the optimum performance of your device

  • To allow you to participate and use the Apps across your associated devices

  • Ability to manage your in-game App rewards, leaderboard scores, rank badges and any in-game achievements, including trophy rewards

  • Ability to connect via Facebook Connect, allowing you to invite friends and connect with Facebook friends within Apps, review friends' achievements, performance and ability to chat in-game with friends

  • Ability to be able to contact you to inform you of updates, or rewards and special offers, or new content and/or features

  • Ability to fully provide you with all features of the Apps, including support sites, and customer support contact routes

  • To provide you with the information, products or services that you request from us or which we feel may be of interest to you, where you have consented to be contacted by us for such purposes

  • We will not share your data or information with any third parties, except that of Puzzler Media Ltd, who may contact you directly with other related offers

  • Where advertising is supported, to provide advertising that is tailored to your needs where possible

  • Internal operations to allow troubleshooting, data analysis of App usage, testing, research and service improvements

  • Ability to verify your account and/or registration details, including authentication of your email when registering to use the Apps

  • To report aggregate or match information to any advertisers or third parties associated with the Apps, or the management of the Apps (you cannot be identified from this information)

  • To associate any information you submit and device information, including associated devices linked to each user account, to help us better understand your use of the App and any of our associated Apps

  • Ability to send you push notifications

  • Ability to understand your in-game preferences

  • To match, where relevant, data received from app stores and associated devices to your account

  • To carry out any obligations arising from any contracts entered into between you or us

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          2. Your personal information and marketing 


          Account and associated email

            If you do not want to receive marketing communications from us to your account email address, please simply unsubscribe at the base of email, or contact us via puzzlerworldservice@puzzlermedia.com or www.puzzler.com/digital-apps/digital-contact/.

            Please note that we will still need to process your personal information for you to use the features of the App. If you want to change your login details for our Apps, then you can make this request in-game, or by contacting us so that we can change your preferences and ensure that any previous features, state of play, purchases, or rewards can be associated to your new preferences.

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                3. Data storage and international transfers 


                Where your information is stored

                All personal information we collect from you is stored on a secure Amazon Web Server, but may be processed, transferred and/or stored outside of the European Economic Area (EEA). If we transfer your information outside the EEA in this way, we will take steps to ensure that your privacy rights continue to be protected. By submitting information via the Applications, you agree to this storing or transfer. 

                In addition, if you use our services while you are outside the EEA, your information may be transferred outside the EEA to provide you with those services.

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                      Disclosure of your information

                      Remember that when you purchase or use the App, you may be transferring your personal data to:

                      • the app stores;

                      • your mobile network provider; and/or

                      • any payment processing provider.

                      Please note that Payments made on our Applications are made through our payment processing provider/the app store. You will be providing payment information direct to them and to their secure server, encrypting your payment information and authorising payment. Information you supply is not within our control and is subject to their privacy policy and terms and conditions.

                      We may disclose your personal information to agents or contractors who assist us in providing the service we offer through the Applications. Our agents and contractors will only use your information to the extent necessary to perform their functions.

                      We do not share your personal information with third party marketers, unless we have asked for and obtained your explicit consent. However, we may share to third parties:

                      • Aggregated information that does not identify you

                      • To protect our users:

                      • Where  legally entitled or required to do so (for example, if required by law, by a court order or if we believe such action is necessary to prevent fraud or cybercrime or to protect the Applications or the rights, property or personal safety of any person); and

                      • In the event we undergo reorganisation or if the brand or business or Apps are sold to another company (in which case you agree that any personal information we hold about you may be transferred to that re-organised entity or third party).


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                            5. Security and safety 


                            Security

                            We understand the importance of ensuring all personal information associated with our users is safeguarded and will take all reasonable steps necessary and within our powers to ensure the protection of your data. We will use best endeavours, but you accept that sending data over the internet is not completely secure and any such submission is at your own risk.

                            Public forums

                            The Applications may allow chat or provide facilities for you to submit comments. Information that is disclosed in these areas becomes public information and you should exercise caution when using these and never disclose your personal information.

                            Child safety

                            Protecting the safety of children when they use mobile applications is very important to us. Children should receive the permission from their parent or guardian before gaining access to any of our Applications or sending any personal information to us or to anyone else.

                            Other app stores or sites that are not operated or managed by us, or not ours

                              App stores, Facebook or websites will have their own privacy policies and may collect data and use your personal information in different ways. We recommend that you read these sites or app store terms also as we are not responsible for the privacy policies or the content of such sites.

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                                    6. Your rights 


                                    You can access a copy of the personal information we hold about you by writing to us. On request, we will provide you with a copy of this information subject to a fee not exceeding the prescribed fee permitted by law. You also have a right to correct errors in that information. As mentioned above, you have a right to prevent the use of your personal information for direct marketing purposes.

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                                          7. About Puzzler Media Ltd


                                          Puzzler Media Ltd is the data controller for the purpose of the Data Protection Act 1998. We are registered with the Information Commissioner's Office and our notification number is Z5734949. You can contact us at:

                                          Puzzler Media Ltd
                                          Stonecroft
                                          69 Station Road
                                          Redhill
                                          Surrey
                                          RH1 1EY



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                                                8. Changes to this Policy

                                                We may change our Privacy Policy from time to time, so please check back regularly. We will try to notify you in advance where there are any significant or very important changes.