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Privacy Policy


Privacy and Cookies Policy


Introduction

This is the Privacy and Cookies Policy for www.puzzler.com (Site). The Site is operated by Puzzler Media Limited (we, us and our). We are a limited company registered in England and Wales. Our registered company number is 01136669 and our registered office is at Stonecroft, 69 Station Road, Redhill, Surrey, RH1 1EY. Our VAT registration number is GB 6540808 39.

We are committed to protecting your privacy online. We appreciate that you do not want the personal information you provide to us distributed indiscriminately and here we explain how we collect information, what we do with it and what controls you have.

By using the Site, you consent to the collection and use of information in accordance with this Privacy and Cookies Policy.

We reserve the right to change this Privacy and Cookies Policy from time to time by changing it on the Site. This Privacy and Cookies Policy was last updated on 04 March 2014.

Information we may collect from you

We may collect and process the following information about you: 

  • information (such as your name, email address, postal address and telephone number) that you provide by completing forms on the Site, including if you register as a user of the Site;

  • in connection with an account sign-in facility, your username, password and other login details;

  • details of any transactions made by you through the Site;

  • credit card details (such as card type, name on the card, long card number, card expiry date and CV2 number) that you provide to enable you to make purchases from the Site and that may be updated by you or via your card issuer from time to time;

  • communications you send to us, for example to report a problem or to submit queries, concerns or comments regarding the Site or its content;

  • information from surveys that we may, from time to time, run on the Site for research purposes, if you choose to respond to them; and

  • details of your visits to the Site, the resources you access and any data you download.

You are under no obligation to provide any such information. However, if you should choose to withhold requested information, we may not be able to provide you with certain services.

Uses made of your information

We will use the information you provide to:

  • enable us to provide you information offered through the Site and which you request;

  • enable us to provide you with goods that you order through the Site;

  • administer your account with us;


  • respond to legal requirements;

  • improve the Site and the layout and/or content of the pages of the Site and customise them for users;

  • send you information which you have requested from us, including information about our goods or services or those of carefully selected third parties; and

  • allow, with your consent, carefully selected third parties to send you information directly which you may find useful regarding their products and services.


You can tell us not to contact you or tell us you do not wish us to continue to use your information in this way by contacting us using the contact details at the end of this Privacy and Cookies Policy.

Cookies and similar technology

When you interact with the Site, we try to make that experience simple and meaningful. When you visit our Site our web server sends a cookie to your computer.  Cookies are small pieces of information which are issued to your computer when you visit a website and which store and sometimes track information about your use of that website. A number of cookies we use last only for the duration of your web session and expire when you close your browser. Other cookies are used to remember you when you return to the Site and will last for longer. Although they do identify a user's computer, cookies do not personally identify users.

We use cookies to remember that you have visited us before; this means we can identify the number of unique visitors we receive. This allows us to make sure we have enough capacity for the number of users that we get.

The cookies used by our website are either set by us or by our subscription house Dovetail Services (UK) Limited. 

We use cookies for the following reasons:

Necessary session management 

  • managing your login session so you can move easily from one page to another within the Site and your page requests are loaded in a smooth and secure manner.


Examples of such cookies include:

  • JSESSIONID.


Performance

  • collect statistical information about how you use the Site so that we can improve the Site; and

  • remembering that you have used the Site before; this means we can identify the number of unique visitors we receive to different parts of the Site.


Examples of such cookies include:

  • Google Analytics, a web-based analytics service which uses cookies to evaluate your use of the Site, including the number of visitors and how they engage with the Site. Google Analytics cookies do not collect personal data about your activity;

  • AddThis. This cookie is used to give visitors the possibility to recommend content in social networks. The AddThis module sets cookies when you view a page with 'add this' buttons on it.  You can opt-out of this cookie at http://www.addthis.com/privacy/opt-out; and

  • s_nr – Adobe Site Catalysts cookie which stores the date of visit and if the visitor is new or returning.


Functionality

  • storing your preferences and selections; and

  • customising elements of the layout and/or content of the pages of the Site for you.


Examples of such cookies include:


  • Silverpop iMAWebCookie.


Most web browsers automatically accept cookies but, if you prefer, you can change your browser to prevent that or to notify you each time a cookie is set. You can also learn more about cookies by visiting www.allaboutcookies.org which includes additional useful information on cookies and how to block cookies using different types of browser. Please note, however, that by blocking or deleting cookies used on the Site you may not be able to take full advantage of the Site if you do so. 

Additional information

When you visit the Site, we may automatically collect additional information about you, such as the type of internet browser you use, the website from which you have come to the Site, and your IP address (the unique address that identifies your computer on the internet) which is automatically recognised by our web server. You cannot be identified from this information and it is only used to assist us in providing an effective service on the Site and to collect broad demographic information for aggregate use.

Marketing

If you provide us with an email address, it will be entered into our email update service only where you have agreed to receiving such emails. If you do not wish to continue to receive updates or marketing information, you may unsubscribe from receiving such marketing emails by amending your preferences in the 'my profile' area of the Site or by using the unsubscribe link contained in all such emails. 

Information sharing

We may disclose aggregate statistics about visitors to the Site, customers and sales in order to describe our services to prospective partners, advertisers, sponsors and other reputable third parties and for other lawful purposes, but these statistics will include no personally identifiable information.

We may disclose your personal information to any of our affiliates, or to our agents or contractors who assist us in providing the services and goods we offer through the Site, fulfilling requests for information, receiving and sending communications, updating marketing lists, analysing data, providing support services (such as fraud investigations, bill collection and customer support) or in other tasks, from time to time. Our agents and contractors will only use your information to the extent necessary to perform their functions. 

In the event that we undergo re-organisation or are sold to a third party, we may transfer in accordance with the applicable laws any personal information we hold about you to that re-organised entity or third party.

We may disclose your personal information if required to do so by law, to cooperate or seek assistance from law enforcement, or to protect the interests or safety of us or other users. 

Public forums

The Site may, from time to time, make chat rooms, news groups and/or other public forums available to its users. Any information that is disclosed in these areas becomes public information and you should exercise caution when using these and never disclose your personal information.

Security

We place great importance on the security of all personally identifiable information associated with our users. We have security measures in place to attempt to protect against the loss, misuse and alteration of personal information under our control. For example, our security and privacy policies are periodically reviewed and enhanced as necessary and only authorised personnel have access to personal information. Whilst we cannot ensure or guarantee that loss, misuse or alteration of information will never occur, we use all reasonable efforts to prevent it.

You should bear in mind that submission of information over the internet is never entirely secure. We cannot guarantee the security of information you submit via the Site whilst it is in transit over the internet and any such submission is at your own risk.

It is advisable to close your browser when you have finished your user session to help ensure others do not access your personal information if you use a shared computer or a computer in a public place.

External links

The Site may, from time to time, contain links to external sites. We are not responsible for the privacy policies or the content of such sites.

Storage of your information

Information that you submit via the Site is sent to and stored on secure servers located in the UK. This is necessary in order to process the information.

Information submitted by you may be transferred by us to our other offices and/or to the third parties mentioned in the circumstances described above, which may be situated outside the European Economic Area and may be processed by staff operating outside the European Economic Area. By submitting information via the Site, you agree to this storing, processing and/or transfer.

Your rights

You have a legal right to a copy of all the personal information about you held by us. On request, we will provide you with a copy of this information subject to a fee not exceeding £10. You also have a right to correct any errors in that information. As mentioned above, you have a right to prevent the use of your personal information for direct marketing purposes.

Contacting us

Please submit any questions, concerns or comments you have about this Privacy and Cookies Policy or any requests concerning your personal data:


  • or write to us at: Puzzler Media, 69 Station Road, Redhill, Surrey, RH1 1EY